Monday, April 30, 2007

When a junior college goes Ivy-League

For privacy's sake I will refer to the junior college in question as Deplorable Community College (DCC). Ok, here we go.

I need to register for both of my dreadful summer math courses at DCC, but I haven't been able to because I lost my account information. Normally this wouldn't be a problem; one would just answer security questions and then have his password emailed to him. The interesting twist that I add to the equation is that I no longer have access to the email account that is in the DCC system so DCC couldn't send me jack squat. I emailed DCC about it last Tuesday and I finally got a response back today from some lady informing me that she couldn't help me with that via email, so please call. I called and got everything straightened out and I was about to register for classes when an error message popped up: "No record exists of prerequisite being met" (or something like that). Ugh! So I go to the prereq. page and I find out (after some digging) that I have to send my SAT scores to DCC to prove that I am not just some bum looking for a cool classroom to sleep in every Monday-Thursday this summer. So then I go to the College Board website and guess what! I don't have my account information for that site either! And they have the same inactive email address on file! So! I call the College Board and answer a number of security questions until I finally get my email address reset and then I get a message from my mom (who has been working with me throughout the whole ordeal): "I just talked to your high school and they have a record of your SAT scores on your transcript so they're printing one out for me and I'm going to take it to DCC for you! Don't order your scores from the College Board!" and then she continued, "The secretary at the high school said DCC only cares about their full-time students. They don't really worry about the summer transient students." Discriminate much?

I pose these rhetorical questions: "DCC, just who in the heck do you think you are? Prerequisites for summer courses? What's with the ego?" I mean, this isn't Yale that we're talking about. Yale never would have given me an A in Physics.

What have we learned from this experience?
- Always put your account information in a safe place
- Attend universities whenever possible
- The College Board and DCC employ some top-notch customer service reps

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